If I have trouble logging into Veeva Vault or need to reset my password, what should I do?
For help with the RSC Veeva Vault (VV) eTMF system, please contact the RSC TMF Team at DAIDS_TMF@tech-res.com.
To reset a password that you’ve forgotten:
- From the login page, click Having trouble logging in?
- Enter the email address associated with your Vault account and click Continue. Vault will send an email with instructions for resetting passwords.
- If you only need to reset a password, click Forgot password? and enter the Username (for example, vern@veevavault.com) associated with your Veeva Vault account. Vault will send an email with instructions for resetting your password. The password-reset link expires after 24 hours. If this occurs, you’ll need to restart these steps, which invalidates the previously sent links.
Is there any guidance on how to navigate the RSC Veeva Vault eTMF system?
The DAIDS RSC eTMF Veeva Vault (VV) System User Guide and DAIDS RSC VV eTMF Quick Reference Card are available to assist with navigating the RSC VV eTMF system. These reference materials provide step-by-step instructions on the RSC VV eTMF system.
I do not have access to NIH Box for a specific study. Who should I contact?
Contact the RSC TMF Team at DAIDS_TMF@tech-res.com. Please make sure you have access to NIH Box. The RSC TMF Team can help you with study-specific access after you have access to the NIH Box. Refer to the I do not have access to NIH Box. How do I get access? question.
I do not have access to NIH Box. How do I get access?
Follow the instructions below to gain access to NIH Box. If you are still having issues after following the steps below, please contact NIH IT (niaidithelp@niaid.nih.gov).
NIH Box
In order to get access to NIH Box System you have to submit a form at https://boxaccount.nih.gov. Your justification and approval note can state “To access DAIDS resources”. After you fill out this box you can select submit.
You will get an email notifying you that your form was submitted and then you will receive another email once your access is approved.
Once you are approved, it may take up to an hour for your NIH Box account to be fully activated.
How do I view documents in Veeva Vault?
Please refer to the DAIDS RSC eTMF Veeva Vault (VV) System User Guide located in the RSC VV eTMF system.
How do I upload/submit a document into Veeva Vault?
Please refer to the DAIDS RSC eTMF Veeva Vault (VV) System User Guide located in Veeva Vault.
How do I respond to a task that is assigned to me?
Please refer to the DAIDS RSC eTMF Veeva Vault (VV) System Quick Reference Card located in Veeva Vault.
After completion of the RSC Veeva Vault system training, when should I expect access to Veeva Vault?
System users will be added within three business days after completion of training. Please reach out to the RSC TMF Team at DAIDS_TMF@tech-res.com if you have any additional questions.
How often do I log into Veeva Vault?
If you do not log in to Veeva Vault (VV) for over 90 days, you will receive an email from the RSC System Admin team requesting that you log in in order to maintain active system credentials. If you do not log in within 2 weeks of receiving the access confirmation email, your system credentials will be deactivated, and you will be unable to log in or complete tasks in the RSC VV eTMF system. If you do not respond to an access confirmation email and your system credentials are inactivated, but you need continued access, please email the RSC TMF Team at DAIDS_TMF@tech-res.com.